Shipping & Returns
Paying for upgraded shipping service does not affect processing or production time. We will notify you with a USPS tracking number when your order is shipped.
Note: All sales final on international orders. Returns and exchanges do not apply.
If you have any questions about your order, it's status, or need to change/alter an address or the contents of your order, please email us at info@parishink.com.
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Absolutely! To make a return or an exchange, go to parish-ink-310.happyreturns.com with your name, order number and zip code.
Shirts that haven't been washed, worn, fragranced, or damaged are eligible for a full refund or exchange. All returned items must be in their original condition. We will be unable to grant a refund or an exchange on items that have been damaged.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. Gift cards are non-returnable.
Refunds cannot be issued after 90 days of purchase and store credit in the form of an online or physical gift card will be issued.
Please email us at info@parishink.com with any additional questions.
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If you received an item as a gift and would like to make a return or exchange within 90 days of the original purchase, there are a few ways to do it.
1. Return for store credit. Since we cannot refund to the original payment method, the only other option is to issue store credit in the form of a gift card. This way you can make a new purchase for whatever you'd like at your leisure.
2. Return for exchange. If you already know what you'd like in exchange, send it back to us at our address listed below and include a note with your complete contact information, shipping address and the specific items and sizes you'd like in exchange. If we have everything in stock, we will ship it to you. If we don't, we will let you know and you can decide if there is something else you'd like, or you can choose to recieve store credit.
3. In store. If you would like to return or exchange in store, you may visit any of our locations within 90 days of the original purchase and we'll help you find what works better for you.
If you have any questions, please email us at info@parishink.com
Parish Ink Returns/Exchanges
310 Jefferson Street
Lafayette, LA 70501 -
If you would like to return or exchange apparel or lagniappe, you may bring items to either of our locations within 90 days of purchase and we'll help you find what works better for you.
Shirts that haven't been washed, worn, fragranced, or damaged are eligible for a full refund or exchange. All returned items must be in their original condition. We will be unable to grant a refund or an exchange on items that have been damaged.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. Gift cards are non-returnable.
Refunds cannot be issued after 90 days of purchase and store credit in the form of an online or physical gift card will be issued.
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Please allow for a processing time of 1-3 business days during non peak seasons. During peak times of high volume periods like the holidays this may expand to 3-5 business days before your order is shipped. You will receive an email notification when your order has shipped.
We do not offer expedited shipping. Orders are processed Monday-Friday, in the order they are received. Package travel time after orders are picked up by our shipping carriers vary from 2-10 business days to arrive depending on the destination and service that is chosen at checkout.
Tracking and delivery details will be provided in your shipping confirmation email.
If your order is marked "Return To Sender" via USPS, you will be responsible to the shipping costs to have your items sent a second time. Please check the address that you have entered and make sure it's correct before completing checkout.
Note: Orders containing made to order items may have a longer turnaround time prior to shipment. All items in the order will ship together.
If you have any questions about your order, please email info@parishink.com
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In-store pickup is available for local orders at Downtown Lafayette shop located at 310 Jefferson Street.
If you would like to pickup your order in store, select "Pickup In Store" at checkout.
You will be notified via email when your order is ready for pickup. Typically within 1-4 business days. Please wait for to receive this email before heading to the store.
Orders will be held for 30 days, after which, customers will receive a final notice email. If an order is not picked up after 30 days, the order will be restocked and is not eligible for a refund.
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Unfortunately, we are NOT responsible for lost or stolen packages if an uninsured shipping rate is selected for your order. If you choose Priority Shipping at checkout, we may be able to replace (if the items are still available in stock) or refund the items of your order.
Any shipments that have been scanned as delivered cannot be replaced or resent. Once the shipping carrier marks items as "delivered", they are no longer insured.
Only items lost in transit are eligible for replacement or reimbursement. Items that are stolen after delivery are NOT eligible for a refund or replacement.
If your order's tracking information shows that your package has been "delivered" but you haven't received your package yet...
• Check with your neighbors to see if they received your package by mistake! Almost half the time, this is what's happened.
• Contact your local post office and let them know.
• Keep an eye out over the next few days -- there's a chance its delivery's just been a little delayed!
If your package appears to be lost, your first step is to contact the Post Office by filing a missing mail claim.
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If you did not receive part of your order or received an incorrect item, please email us within 14 days of receipt at info@parishink.com with a picture of the items and the packaging. We will re-send or replace the items that were damaged or received in error.
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A claim must be made within 14 days of purchase for us to replace or refund damaged or defective items of your order. This does NOT include products that have been altered or damaged by the recipient and must be a manufacturer defect or damage that occurred during the shipping process.
Please open packages with caution and be mindful while using blades and scissors. We are not responsible for damages caused to items upon package opening.
If the item qualifies as defective or damaged and we still have the item in stock, we will send a replacement along with a return label.
Shirts that have been washed, worn, or have non-factory defects/damages are NOT eligible for a refund and new items will not be issued.
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Pre-Order shirts are not printed until after the pre-order closes. Please allow 10-14 days for all preorder shirts to be printed and shipped. Pre-order dates will be listed on the product page as well as anticipated shipping dates for the shirts. If your order contains non-presale items, all items will ship together.
If you would like to split a shipment and receive the non pre-order items sooner, we can do that upon request for an additional shipping fee. Please email info@parishink.com to make this request.
Pre-order shirts cannot be exchanged for a different size since they are made to order. However, they can be exchanged for a different design, or returned.
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If your order gets returned to us by the carrier, we will email you to let you know ASAP. The usual reason is because of an incorrect or insufficient address. We do not adjust or change the address that is entered at checkout, unless requested, or if it gets rejected by the system on our end. If your address is rejected by the system, we hold shipment and contact you to confirm the address before sending out your order.
99% of the time that an incorrect address is entered, it is because of an autofill error on your devices' web browser. Always check the address in your order confirmation email for any errors, and contact info@parishink.com so we can make a change. If your order is returned to sender due to an incorrect address, you will be contacted to confirm the new address and be responsible for paying for shipping again.
